India: Emirates ordered to repay businessman for credit cards stolen from luggage.
Chennai: The District Consumer Disputes Redressal Forum, Chennai (North), has directed an international airline to pay Rs 52,000 to an industrialist for theft of his credit cards from his checked in baggage at Chennai airport four years ago.
Four ground staff of Emirates Airways allegedly took away the cards from his baggage while boarding a flight to France. In the complaint, Fredrick Wilson, an industrialist of Coimbatore, submitted he visited Nice, France, with his family members and his friends for summer vacation in May-June 2012. They boarded an Emirates Airways flight on May 26 at Chennai around 4.15 am.
On reaching Nice, he noticed that in one of his suitcases the lock had been tampered with and the suitcase could not be opened. He continued the journey without opening the suitcase. On returning to Chennai, he checked the suitcase contents. The credit cards were missing.
He also learned that there was an illegal transaction using his credit cards and found that some fraudulent transactions to the tune of `47,000 done by unidentified persons using the cards.
An FIR was registered in June 2012. With the aid of CCTV footage from shops, police identified Zahir Usain, Kumaresan, Salim and Muthuswamy, employees in cargo division of Emirates Airways as those who stole the cards. He contended it was the responsibility of the airlines to safeguard passenger luggage when once handed over to it. If there was any pilferage in luggage, the airlines should compensate the passengers.
More information available here: http://www.deccanchronicle.com/nation/in-other-news/240816/international-airline-to-pay-rs-52000-to-industrialist.html
Source: Deccan Chronicle.
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